FAQ

Frequently Asked Questions

How do you calculate shipping?

Barstool Boutique provides FREE SHIPPING on all orders anywhere in the Continental US!

How do I track my order?

When you order a bar stool, you will receive a confirmation email with a unique order ID. When that item ships, you will receive a second email which contains your carrier tracking numbers.

Help! My barstool arrived damaged!

We’re sorry, but unfortunately it happens from time to time! Please notify us of any bar stools that arrive damaged and we will arrange to get you a replacement.

What happens if the incorrect order (fabric, finish, etc.) ships?

Please notify us immediately so we can get you the bar stool you ordered!

Why is there sales tax when I purchase online?

Barstool Boutique is required by certain states to charge sales tax on online orders. Sales tax will automatically be charged on the merchandise and shipping and handling charges in CA, WA, NV, TX, AZ and CO. We do not add sales tax unless we are required by law to do so.

Why do you need my email address?

When you place an order with Barstool Boutique, you will receive an email confirming your order, listing what was ordered, the shipping address, your payment method and a unique order ID. Your full credit card information is never sent in any correspondence from us. You will also receive a second email telling you when your order ships, which will include carrier tracking numbers. Barstool Boutique will never sell or distribute your email address. Click here to read our full privacy policy.

What kind of credit card payments do you accept?

Barstool Boutique accepts America Express, Visa, Master Card and Discover credit cards in addition to PayPal for online purchases.

How do your coupon promotions work?

Simply enter the Barstool Boutique coupon code in your shopping cart at checkout! Your cart will update with the promotion specific to your code. Offers are generally valid on regular priced, in-stock merchandise only; not valid on special orders or previous orders. Offers may not be combined with any other discount offer or mark-down pricing. Minimum purchase requirement excludes shipping and applicable taxes. One coupon per customer, one time use only. Offers are non-transferable and not redeemable for cash or gift certificates. In the event that an item purchased using a dollar off coupon is returned, the discount value shall be forfeited on the refunded amount. Coupons may be valid specifically for online or offline purchase only. Please check the terms and conditions specific to your code. For more information, contact our help center.

How does your sale pricing work?

Sales pricing is listed online and is valid only through the dates displayed on individual product pages. Please note that quantities may be limited, and that offers are good only on in-stock merchandise. Sale pricing is first come, first served, and no rain-checks will be issued. The pricing is not valid on special orders, previous orders or with other coupons or discounts, and other restrictions may apply. We also list sale pricing in emails, catalogs and other printed materials. Typographic, photographic and/or descriptive errors both in print and online are subject to correction. Please contact us if you have any questions about a sale price.

What is your quality assurance guarantee?

The Barstool Boutique Quality Assurance Program is a vital part of our corporate policy and store operations. Our organization is committed to an effective product safety program that ensures that our stores and products meet established standards for safety, quality and value. Barstool Boutique offers quality products that meet or exceed product requirements established by applicable government agencies and our Quality Assurance department. Suppliers and products are evaluated for compliance with company standards and regulatory requirements through vendor audits and product inspections on an ongoing basis. The Quality Assurance department investigates customer concerns and initiates the appropriate follow-up and response action. If you have any questions, or to send us a comment, email us.

What is your price-match guarantee?

Barstool Boutique’s Price Match Guarantee is simple: if you find another online store that offers a lower price than us within six months of your purchase date please let us know and we will refund your original payment for the difference. There are some exceptions, including coupons, shipping costs and refurbished products, so for full details, visit our Price Match Guarantee page.

What is your warranty policy?

Barstool Boutique proudly stands behind the brands and products we sell. The Premium Chef Knives One-Year Warranty states that we will repair or, at our option, replace at no charge, your purchase within one year of the purchase date should you discover any defect in materials or workmanship.

This warranty does not cover defects, including breakage or malfunctions, caused by your mishandling or use of the product in ways other than specified by the manufacturer. The furniture we sell is for residential use only, and is not designed, manufactured, or covered by warranty for use in a commercial or non-residential setting unless otherwise specified.

This warranty extends the manufacturer's warranty by one year, excluding any in-home warranties. Some states do not allow limitations for how long an implied warranty lasts or the exclusion may not apply to you. This warranty gives you specific legal rights, which may vary from state to state. Please keep your original receipt with this warranty. If you have any questions, or to send us a comment related to our One-Year Warranty program, please use our 
help center.

Is assembly required?

Most products sold at Barstool Boutique require little to no assembly, and will arrive ready to be enjoyed. If a bar stool requires assembly it will be indicated on the product details page.

Where are your bar stools manufactured?

Our bar stools are manufactured all over the world, including the USA, Turkey, Nicaragua, China and India. If you would like to know where any bar stool is manufactured and those details are not available in the description, contact us for more information!

Do you sell commercial or restaurant bar stools?

Many of our bar stools are perfect for commercial use! However, our home bar stool warranty does not cover the additional wear and tear from commercial use at a restaurant or other high-traffic business.

Do you have a catalog I can request?

Save paper and browse our site! Our catalog is 100% digital, updated regularly and always available at barstoolboutique.com.

I don’t see my question listed here!

No problem! Our Customer Delight team works around the clock to ensure you always receive timely responses to your inquiries. Simply e-mail delight@barstoolboutique.com and we’ll get back to you in a flash!